Our Quality Belief
Quality has always been an integral part of Braahmam, and strict adherence to the Quality Policy guidelines is one of our USPs. With ISO 17100:2015, we’ve gone a step further and obtained certification with the International Certification Body ATC in 2019. We haven’t just theoretically met these standards but have gone through a rigorous auditing program.
Our quality objectives are to:
- Provide quality services to clients within the affordable agreed cost and timeline;
- Enhance the Customer Satisfaction up to 100% by minimizing the number of errors and mistakes, and strive for zero defects and customer complaints;
- Ensure continual improvement in performance of service quality and delivery times;
- Ensure the hiring of professional personnel, subcontractors and freelancers that have the required qualification and experience in order to ensure high quality services being provided to clients;
- Keep employees, subcontractors and freelancers informed and updated about the most recent developments in the industry through appropriate training;
- Supervise and monitor outsourcing of services according to the laid down and accepted standards; and
- Track the implementation and adherence of the company’s quality-related policies.