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Challenges:

  • Team Formation: The client required a dedicated team to address diverse content types, necessitating a meticulous selection of resources.
  • User Familiarity: Linguists needed to be active users of the app to fully grasp the content and brand voice.
  • Stringent Screening: The onboarding process for linguists was rigorous and detailed, emphasizing the need for high-quality output.
  • Privacy Concerns: All project participants had to sign privacy agreements and comply with extensive legal formalities.
  • Technical Requirements: The client’s elaborate tech stack necessitated that all translators use their proprietary ecosystem and hardware.
  • Continuous Localization: Daily content submissions required shortturnaround times for translations and bug fixes.

Solution:

  • We formed a specialized team of project managers, linguists and transcreators tailored to different content types, ensuring expertise in each area.
  • Experienced lead linguists acted as language custodians, certifying translation accuracy and consistency.
  • Privacy compliance was enforced through strict adherence to signed agreements and periodic internal audits.
  • Comprehensive training sessions were conducted for all stakeholders on product use and tools required for localization.
  • We facilitated hardware procurement for seamless integration into the client's tech ecosystem.
  • Rigorous screening processes ensured that selected linguists were not only proficient but also regular users of the app, aligning with brand messaging.
  • Our dedicated team consistently delivered translations within 24 hours while addressing any bugs promptly.

Benefits:

  • The client’s user base surged from 200 million to 400 million by 2023.
  • Successful app launches enabled the client to reach broader audiences across targeted markets, leading to the addition of more languages over time.
  • Revenue increased by more than 4 times during this period, showcasing the tangible impact of effective localization strategies.

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